KidScribbleSupport
Usually answered within two days
Tell us your iPhone model and iOS version and it gets sorted much faster. The app can fill that in for you: Settings → Contact support.
Where are my drawings kept?
On your iPhone. If you are signed in to iCloud they are also backed up to your own private iCloud database, so they survive a lost phone and show up on your other devices. Settings → iCloud Backup tells you which is happening right now.
I got a new phone. How do I get everything back?
Sign in to the same Apple Account, install KidScribble and open it. The archive comes down from your iCloud automatically — give it a minute on the first launch. If you were not signed in to iCloud on the old phone, restore the phone from an iPhone backup instead.
How do I get my archive out of the app?
Settings → Storage → Export all data. You get an archive with every drawing, voice note and caption, which you can save anywhere. It is free — no subscription needed to take your own memories with you.
I paid, but the app still shows the free limits.
Settings → Restore purchases. That asks Apple to re-check your subscription; it is the fix after a reinstall or a new device. Make sure you are signed in with the same Apple Account that bought it. If it still does not appear, email us.
How do I cancel?
iOS Settings → your name → Subscriptions → KidScribble. Cancel at least 24 hours before the period ends to avoid the next charge. Deleting the app does not cancel the subscription. Refunds are handled by Apple at reportaproblem.apple.com — we have no way to issue one ourselves.
Smart Scan did not find a drawing that is in my photos.
It looks at recent photos and picks out the ones that look like artwork on paper, so it can miss a drawing shot at a steep angle, in poor light, or one that fills the frame edge to edge. Add those with the camera button and choose the photo from your library. You can run the scan again at any time from the banner.
The voice note did not record.
Check iOS Settings → KidScribble → Microphone. A call, a voice memo or another app holding the microphone will also block a recording — close it and try again.
Making a video takes a long time.
The video is rendered on your phone, so a longer voice note takes longer, and an older device takes longer still. Keep the app in the foreground while it works. If it fails, you will see an error with a retry rather than a spinner that quietly disappears.
How do I delete everything?
Settings → Storage → Delete all data. That clears the device and your iCloud copy. It cannot be undone, so export first if you might want it back.
Still stuck
Write to us. Include what you were doing, what you expected and what happened instead — and a screenshot if there is one.
Privacy: what we store Terms: the agreement